• Compassion – Caring for every person every day with dignity and respect.
• Commitment – Dedicating ourselves to improving the lives of others.
• Service – Providing a safe and supportive environment to ask, learn and heal.
• Excellence – Leading in quality through expertise, innovation and technology.
• Balance – Using resources efficiently and effectively.

• Incorporates integrity and honestly into every action and interaction on behalf of the Bivins Foundations.
• Creates a welcoming, caring and non-judgmental environment through tone and body language.
• Makes eye contact and greets everyone with a smile as appropriate. 
• Responds to the needs and requests of residents, families and co-workers. 
• Listens empathetically to others’ issues, including co-workers, residents and families. 
• Demonstrates a professional and caring attitude at all times. 
• Treats all individuals with dignity and respect. 
• Refrains from inappropriate conversations such as gossip, talking over patients or having conversations that do not include the resident. 
• Compliments and encourages others, reinforcing a job well done.

COMMITMENT

• Embraces our values and openly supports organizational decisions through actions and works.
• Takes personal ownership of issues and concerns, stays involved through resolution.
• Arrives on time and begins work promptly with enthusiasm and a positive attitude.
• Attends work when scheduled. 
• Takes an active role in working as a team across inter-departmental lines. 
• Seeks to understand how our work relates to others.
• Identifies problems; offers solutions and strives to improve work processes. 
• Accepts and provides constructive feedback.

SERVICE

• Takes initiative to assist residents, visitors and co-workers. 
• Introduces self; describes role and reason for interaction and ends by asking...”Is there anything else I can do for you?” 
• Answers phone promptly, courteously giving name, department and asking “How may I help you?” 
• Takes personal responsibility for requests and follows through...responds to call lights, billing requests, etc. per standards. 
• Displays a strong sense of urgency in everything you do. 
• Acts as an advocate for residents; i.e., escorts residents when they need directions, is sensitive to resident and family needs, checks for resident comprehension of care instructions. 
• Communicates waiting times to residents and families and explains any delays according to departmental policies. 
• Seeks learning opportunities and shares knowledge with residents, families, co-workers and the community both formally and informally. 
• Seeks certification in the field of expertise. 
• Maintains a clean and neat appearance, adheres to department dress code and wears name badge visibly. 
• Washes hands before and after patient contact. 
• Ensures patient information is kept confidential in accordance with HIPAA guidelines. 
• Maintains resident privacy; i.e., knocks before entering, closes curtain or door during procedure.

EXCELLENCE

• Serves as a role model for co-workers and holds self and others accountable for actions.
• Seek to use knowledge, expertise and innovation to continuously improve the work environment and processes.
• Identifies opportunities to improve efficiency, eliminate waste, reduce costs and improve work processes.
• Stays current on latest technology, trends, best practices and industry standards and applies appropriately.
• Incorporates best practice models into everyday work to ensure quality outcomes.
• Initiates and supports change that ensures Bivins Foundations continued success.
• Works collaboratively across service lines and departments to ensure smooth interactions and maximization of outcomes.
• Maintains a safe and clean work environment and reports deficiencies appropriately.
• Ensures resident safety by acting in accordance with regulatory standards. 
• Assists in keeping the organization in compliance with all regulatory standards; (i.e., OSHA, HIPAA, EEOC, TDADS, etc.)

BALANCE

• Approaches decision making from a broad, comprehensive perspective. 
• Takes initiative to become exposed to different ideas, values and thoughts. 
• Ensures all perspectives are valued. 
• Understands and incorporates organization, departmental and professional goals and objectives into daily actions and decisions. 
• Uses resources appropriately including time management skills. 
• Learns and understands the financial operations of the department and the budgetary impact of personal actions and decisions. 
• Acts as an advocate for work – life balance.